Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #3068651
Updating to newest version
Closed

Comments

  •  1
    Søren Nielsen started the conversation
    June 20, 2022 at 11:41am

    Hi Kreatura team!

    First af all, thank you for a great tool! I really love Layer Slider and all the creative posibilities it gives.

    I hope you can help me with following:

    I got notification on Layer Slider dashboard in Wordpress that I can update to version 7.2.3

    However, when I press "Install now" I get following notification: "

    Aw, Snap!

    Something went wrong and WordPress was not able to update LayerSlider. This is likely a temporary issue, and you should try again a bit later.

    In the meantime, you can force WordPress to re-check and verify updates by visiting Dashboard → Updates. The new version of LayerSlider can be installed there as well. That screen might also offer additional information on what the issue can be.

    "

    I have updated wordpress and all themes.

    Can you please advice me, what to do?

    Best regards

    Søren

  •  73
    John replied
    June 20, 2022 at 3:33pm

    Hi Søren,

    Thank you for your kinds words, we really appreciate it!smile.png My name is John and I'm happy to assist you today.

    As I can see, you're using Enfold, which loads LayerSlider in a non-standard way. The solution is to install the official release separately, and Enfold will detect its presence and disable its own built-in version. 

    Please log in to your account, and download LayerSlider. No registration is needed, you can log in with the email address used for the purchase. Then, you can proceed with the installation as you would normally do. After that, you'll have the most recent version installed, and you will be able to update without any issue in the future.

    Please let me know if I can help you with anything else.

    Best Regards,
    John | Kreatura Dev Team

  •  1
    Søren Nielsen replied
    June 20, 2022 at 3:37pm

    Hi John

    Thanks for fast response.

    Will I loose my current slides if I install the release seperately?

    Regards

    Søren

  •  73
    John replied
    June 20, 2022 at 5:30pm

    No, your sliders and settings are stored in the database, so you don't have to worry about losing them. They will remain still and will be there once you've installed the new version.

    Best Regards,
    John | Kreatura Dev Team