I would like to request a refund for this plugin. I purchased it because the theme I bought required it, however I was unable to get the theme or layerslider to work together as described. I have deleted the theme and plugin and will be using something else.
You have no video tutorials on how to create and animate transitions. Your documentation is of no help because it just offers feature descriptions. It does not explain how to use the features.
I've removed the plugin from the site I had hoped to use it on.
Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I would like to request a refund for this plugin. I purchased it because the theme I bought required it, however I was unable to get the theme or layerslider to work together as described. I have deleted the theme and plugin and will be using something else.
You have no video tutorials on how to create and animate transitions. Your documentation is of no help because it just offers feature descriptions. It does not explain how to use the features.
I've removed the plugin from the site I had hoped to use it on.
Dear Anna,
Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I'm sorry to hear that you're experiencing difficulties using LayerSlider. Please review our documentation about the first steps of how to create a slider:
https://layerslider.com/documentation/#getting-started
https://layerslider.com/documentation/#slider-builder
It's a common request to have tutorial videos and we're already working on it. Please give it a chance and reconsider the request for a refund.
Have you any particular idea what kind of slider you want to create? Please let me know if I can help you with anything.
As I can see you've started to use your license on another site in the meantime. Please confirm whether you'd like to proceed with the refund.
Best Regards,
John | Kreatura Dev Team