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  Public Ticket #3050700
Unable to get Layer Slider to function on my WordPress site
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  • John Taylor started the conversation

    Hello,


    I purchased Layer Slider today, but it is not showing up on my backend in WordPress, nor can I edit the slider. Is it because it is version 7.2? When I click on the Slider, it just goes to a blank purple page with spinning circles in an endless loop.

    Layer Slider version 6.8 worked just fine.


    www.clubregio.com/wp-admin

    user name: taygraphics

    password: ClubRegioGMO#123$




    Also, I purchased Layer Slider some time ago for another site, and similarly cannot see or edit Layer Slider, and takes me to the blank purple page with spinning circles in an endless loop.

    www.taylor-graphics.net/wp-admin

    admin

    Lindor22#jrt

  •  137
    George replied

    Hello John, 

    I've logged in both of your sites but for me, the editor is working (you have version 7 at www.clubregio.com and version 6 at www.taylor-graphics.net)

    Could you, please give me more details about the issues?

    Best Regards,
    George | Kreatura Dev Team

  • John Taylor replied

    I am using Chrome to try and open the Layer Slider editor on WP backend for clubregio.com, but I still keep getting a blank purple page with spinning circles in an endless loop when I click on a layer slider to edit in version 7.


    Help!

  •  137
    George replied

    Please try to delete the local cache files in your browser.

    Best Regards,
    George | Kreatura Dev Team

  • John Taylor replied

    That worked - I can see the editor now. Thanks!

  •  137
    George replied

    Great, thank you for your feedback. Have a nice day!

    Best Regards,
    George | Kreatura Dev Team