Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #3049775
Getting a Refund
Closed

Comments

  • Mark Viergutz started the conversation
    May 23, 2022 at 7:01pm

    Last week, I put in a request for a refund. I have not received a reply. 

    You have no video tutorials on how to create and animate transitions. Your documentation is of no help because it just offers feature descriptions. It does not explain how to use the features. I don't see anything about timelines or other standard elements of animations and transitions.

    I've removed the plugin from the site I had hoped to use it on. 

  •  73
    John replied
    May 23, 2022 at 7:29pm

    Hi Mark,

    Thank you for getting in touch with us. My name is John, and I'm happy to assist you today.

    I'm sorry to hear that you're having difficulties using LayerSlider. However, as requested, I've processed a full refund for you and canceled the related subscription. Please note that it usually takes 3-5 business days for the transaction to complete. I'm also sorry about not yet responding to your earlier email due to the weekend, but I want to assure you it wasn't forgotten, and we would have replied to your request.

    Best Regards,
    John | Kreatura Dev Team

  • Mark Viergutz replied
    May 23, 2022 at 7:58pm

    Hi, John. I just found this message of yours. Thank you for your understanding and the refund. So, please disregard my previous message.