Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #3048777
Wordpress plugin issue
Closed

Comments

  • TINO D NGUYEN started the conversation

    There are two LayerSlider entries in my Wordpress plugins (please see attached screenshot).  They appear to be duplicates, except the first one is not activated, while the second one is activated.  Can you please advise.

    I'm currently using LayerSlider installed version 7.1.4.

    Best,

    Tino Nguyen

  •  138
    George replied

    Hello Tino,

    Probably, one of the instances is a theme-embedded version. If you could create me a temporary wp-admin access, I could help you to remove the embedded version and leave only the licensed version.

    Best Regards,
    George | Kreatura Dev Team

  •   TINO D NGUYEN replied privately
  •  138
    George replied

    You can send it here, privately or by email: [email protected]

    Best Regards,
    George | Kreatura Dev Team

  •   TINO D NGUYEN replied privately
  •  138
    George replied

    Hello Tino,

    I've removed the theme embedded version for you (it was the second one :-) )

    Best Regards,
    George | Kreatura Dev Team

  • TINO D NGUYEN replied

    Thank you, George, for your help!  Have a nice day.

    Best,

    Tino

  •  138
    George replied

    Thank you Tino, have a nice day!

    Best Regards,
    George | Kreatura Dev Team