Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #3041746
Template does not load
Closed

Comments

  •  1
    Søren Nielsen started the conversation

    Hi

    I have updated my wordpress and theme to the newest version.

    Now  the problem is that Layer Slider does not load: When I choose a template, it just continue loading.

    If I refresh the page, after a long time I can see, that the template is visible on my workspace, however, when I click on template it again begins to load, and does not finish loading.

    I have tried to erase all data from layer slider but the problem is still there.

    Hope you can help

    Attached is a screens shot of the loading screen:

    Søren

  •  73
    John replied

    Hi Søren,

    Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. 

    This sounds like there's a JavaScript error on the page, and it prevents LayerSlider from finishing loading. Please try to temporarily disable all other plugins and switch to the default WordPress theme to see if it solves the issue. If it does, then you can find out the source of the problem by re-enabling them one at a time and watching when the issue resurfaces. This is a common technique to identify potential 3rd party issues.

    If the above doesn't help, please consider providing us a temporary WP admin access, so we can log in to your site and investigate the issue further.

    Best Regards,
    John | Kreatura Dev Team