Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
Layerslider shows up fine when I am logged in but if I view the site not logged in or incognito no images show. Just empty white space.
Hi Scott,
Thank you for getting in touch with us. My name is John, and I'm happy to assist you today.
This is a common symptom of an image preloader, which is often used as part of a cache or site optimizer plugin. It might also be in the WordPress theme you're using. LayerSlider supports many image preloaders, but they can be problematic in some cases.
When you're viewing your site as an administrator, these kinds of plugins usually serve fresh and real-time results with optimizations turned off. That could easily explain why the issue only presents itself if you're not logged in.
Please review your installed plugins. You can easily try out which one causes the troubles by temporarily disabling it.
Best Regards,
John | Kreatura Dev Team
I was able to get this fixed. I'm not certain which plugin was the cause but it seems to be working now.
I'm glad to hear that the issue is now resolved. Please let me know if I can help you with anything else.
Best Regards,
John | Kreatura Dev Team