Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #3022090
Turn off title animation in MODE demo Imported
Closed

Comments

  • Robin Courtney started the conversation
    April 11, 2022 at 2:11pm

    I imported the demo MODE slider. It has animated titles as each slide loads.

    I want to turn this off. I'm very dissatisfied with your company from when I purchased and got no email explaining how to login or how to log into support, or where my key was.

    Then, your documentation is pathetic!!! Videos long outdated.

    Documentation cannot be easily searched. This isn't even in the documentation.

    I'm very, very, very upset with they way your company operates. 

    It will be interesting to see how long it takes to get an answer to this question that should have been answered in documentation!




  •  73
    John replied
    April 11, 2022 at 4:38pm

    Hi Robin,

    Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    I'm sorry to hear that you had a negative experience. Upon successful payment, you should have been redirected to a Thank You page, which immediately shows your license key, a download button, and many more assets, including the documentation, guides, and other important links.

    We're planning to add search functionality to the documentation. It doesn't have one because we've moved everything important to LayerSlider's user interface, so they're always there to help you. I'm referring to tooltips, guided tours, and even a search feature, among many others. You can quickly review the contents of the documentation by reading the "IN THIS SECTION" part, and you can use your web browser's built-in Find feature, which you can bring up by pressing Ctrl/Cmd + F keys.

    To remove the text effect, you just need to disable the "Opening Text Transition" on the affected layers in the layer transitions section. Please make sure that all affected layer has a regular "Opening Transition" since at least one of the opening transition types need to be enabled to display the layers.

    Best Regards,
    John | Kreatura Dev Team