Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #3001530
Unable to update plugin
Closed

Comments

  • Justin Smith started the conversation
    March 14, 2022 at 4:49am

    I have just purchased a license for layer slider and activated but i am unable to update the plugin.

    It show update is available from v 6.8.1. to 6.8.4 but when i click update the meassage says the plugin is up to date.

    See attached sceenshots

  •  73
    John replied
    March 14, 2022 at 12:04pm

    Hi Justin,

    Thank you for getting in touch with us. My name is John, and I'm happy to assist you today.

    Based on the screenshots, this is your theme's plugin manager, which will only include releases that the theme author includes. Please navigate to Dashboard -> Updates on your WordPress admin area to force WordPress to look for new updates. After that, both WordPress and LayerSlider should offer you the new version that you can install with just a click of a button.

    If for some reason your WordPress theme would interfere with this process, you can also use a manual installation. You can learn more on the following URL: https://layerslider.com/how-to-update/

    Best Regards,
    John | Kreatura Dev Team