Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #3001363
error updating to the latest version
Closed

Comments

  • NOUR started the conversation

    The package could not be installed. PCLZIP_ERR_MISSING_FILE (-4) : Missing archive file '/home/lampshad/public_html/wp-content/themes/aurum/inc/thirdparty-plugins/layersliderwp.zip'

  •  73
    John replied

    Hi Nour,

    Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Based on the error message, it seems the WordPress theme you're using is interfering with serving updates. Since many WordPress themes offer and bundle LayerSlider, theme authors might want to handle plugin updates on their own, and their implementation of serving plugin updates can interfere with ours. If that's the case, there's little we can do from our side other than contacting the theme author and finding a solution together.

    But there are some workarounds you can try to remedy this situation. One way is to temporarily switching to another theme, then visiting Dashboard -> Updates on your WordPress admin interface and trying to install the update again. Another workaround would be manually installing the update.

    Best Regards,
    John | Kreatura Dev Team