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  Public Ticket #2998226
The image layer is not visible when viewing the page
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  • MARTA VALLS ROCA started the conversation

    The images on the slider after publishing are not seen on the web page. Happens in all prejects

  •  137
    George replied

    Hello Marta,

    For me, it seems like the images are shown in your slider. Please see the attached screenshot. Did you fix this issue in the meantime?

    Best Regards,
    George | Kreatura Dev Team

  • MARTA VALLS ROCA replied

    it is a background, I mean to put photos on the slide, those are not seen, 

  • MARTA VALLS ROCA replied

    Being in the configuration if they can be seen, then no longer on the page

  •  137
    George replied

    In this case, please create a temporary wp-admin access for me, so I could check the layer settings.

    Best Regards,
    George | Kreatura Dev Team

  • MARTA VALLS ROCA replied

    Where can I send you private access?

  •  137
    George replied

    Please send it to [email protected]

    Best Regards,
    George | Kreatura Dev Team

  • MARTA VALLS ROCA replied

    I sent it to you by mail

  •  137
    George replied

    Hello Marta,

    I've tried to add an image layer to your slider on the first slide and it worked for me. There is a purple flower which is an image layer. Maybe the problem was that you only saved the slider after editing but didn't publish it. Please make sure, that you click on the PUBLISH button if you want to see the changes on your front page as well.

    Best Regards,
    George | Kreatura Dev Team

  • MARTA VALLS ROCA replied

    hello George, yes, publish it, what you can see is the page being connected if you see it. Exit wordpress and you will see that it is not seen then

  •  137
    George replied

    I had to turn off Jetpack's image preloader because that caused this issue. Now the image is visible even you log out.

    Best Regards,
    George | Kreatura Dev Team

  • MARTA VALLS ROCA replied

    perfect, thank you very much

  •  137
    George replied

    You are welcome

    Best Regards,
    George | Kreatura Dev Team