Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
Hello,
I bought a theme from Envato and bought the Layerslider license and tried to register and it sent me to the LayerSlider site. The site does not acknowledge that I have already purchased the license, please check as soon as possible. I'm wasting a lot of time with this mess, thank you
PS why do you ask for a purchase code and in fact the license must be completed. Waste of time for customers !!!
Hi George,
Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Based on our records, you already have a site registered (rolaxmatic.com) and you're trying to use your license on another one. I suspect you've received a "This license is already being used" error message. Please note, each site where you'd like to register LayerSlider requires its own license.
If you'd like to migrate your license to a new site, you can do so by deregistering the license on the old site. Alternatively, you can log in to our account management website on account.kreaturamedia.com and do the same under the Licenses & Sites menu. No registration needed, you can log in with the email address used for the purchase.
Best Regards,
John | Kreatura Dev Team