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  Public Ticket #2985193
gap between layers
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Comments

  • Simon-Pierre started the conversation

    hello!
    I have a problem with my animation. When I want to click on my layer which is set to jump to my other slide, it works. But when I hover over my layer on the second slide, there is an offset on the y axis between it and my other layers while the settings are only set to have a translation on the X axis. do not know why!?

  •  137
    George replied

    Hello,

    As I can see, you are using an image preloading plugin, which can cause issues like this. LayerSlider has its own image preload feature, please disable the other plugin or exclude LayerSlider images.

    Best Regards,
    George | Kreatura Dev Team

  • Simon-Pierre replied

    I'm not sure I fully understand which plugin you're talking about. To select images in my layers I use the wordpress media library only. Perhaps you are talking about a function of the site theme? (It's a theme developed by Themify, there are many options). If so, I don't know how to make the settings to avoid problems, but I can't change all the theme just for this slide.

    Could you explain to me what a "preloading plugin" is please?

  •  137
    George replied

    Could you, please create a temporary wp-admin access for me? I would like to check your theme settings and will tell you if some settings should be changed.

    Best Regards,
    George | Kreatura Dev Team

  •  137
    George replied

    Could you, please check the slider now? I've disabled the lazy load feature of Themify.

    Best Regards,
    George | Kreatura Dev Team

  • Simon-Pierre replied

    Ok that works now, thanks you very much!

  •  137
    George replied

    Thank you for your feedback!

    Best Regards,
    George | Kreatura Dev Team