Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2985193
gap between layers
Closed

Comments

  • Simon-Pierre started the conversation
    February 18, 2022 at 11:18pm

    hello!
    I have a problem with my animation. When I want to click on my layer which is set to jump to my other slide, it works. But when I hover over my layer on the second slide, there is an offset on the y axis between it and my other layers while the settings are only set to have a translation on the X axis. do not know why!?

  •  138
    George replied
    February 21, 2022 at 3:00pm

    Hello,

    As I can see, you are using an image preloading plugin, which can cause issues like this. LayerSlider has its own image preload feature, please disable the other plugin or exclude LayerSlider images.

    Best Regards,
    George | Kreatura Dev Team

  • Simon-Pierre replied
    February 22, 2022 at 12:03am

    I'm not sure I fully understand which plugin you're talking about. To select images in my layers I use the wordpress media library only. Perhaps you are talking about a function of the site theme? (It's a theme developed by Themify, there are many options). If so, I don't know how to make the settings to avoid problems, but I can't change all the theme just for this slide.

    Could you explain to me what a "preloading plugin" is please?

  •  138
    George replied
    February 22, 2022 at 9:26am

    Could you, please create a temporary wp-admin access for me? I would like to check your theme settings and will tell you if some settings should be changed.

    Best Regards,
    George | Kreatura Dev Team

  •  138
    George replied
    February 23, 2022 at 11:17am

    Could you, please check the slider now? I've disabled the lazy load feature of Themify.

    Best Regards,
    George | Kreatura Dev Team

  • Simon-Pierre replied
    February 23, 2022 at 10:54pm

    Ok that works now, thanks you very much!

  •  138
    George replied
    February 24, 2022 at 11:32am

    Thank you for your feedback!

    Best Regards,
    George | Kreatura Dev Team