Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2975583
Can't edit project
Closed

Comments

  • Webpsilon started the conversation
    February 7, 2022 at 3:53pm

    I can't edit the project, when I open it the screen stays blank. System status is OK. I don't know what can cause this problem. If you would be so kind to help, I would greatly appreciate it.

  •  166
    George replied
    February 7, 2022 at 4:48pm

    Hello,

    Please create me a temporary wp-admin access to your site. I would like to check this issue.

    Best Regards,
    George | Kreatura Dev Team

  •   Webpsilon replied privately
  •  166
    George replied
    February 7, 2022 at 6:14pm

    WOW, this is really strange. I will need some more time to investigate this. Thank you for your patience.

    Best Regards,
    George | Kreatura Dev Team

  •  166
    George replied
    February 7, 2022 at 6:45pm

    Hello,

    Could you, please enable the WP Debug Mode?
    https://wordpress.org/support/article/debugging-in-wordpress/

    Best Regards,
    George | Kreatura Dev Team

  • Webpsilon replied
    February 8, 2022 at 8:05am

    Hi, done!

  •  166
    George replied
    February 8, 2022 at 10:09am

    As I can see, there are some PHP issues on your site caused by another plugin. I don't want to try to disable plugins on your wp-admin because I assume this is a live site. But I think that the issue (LayerSlider's Project Editor isn't loading) is caused by a PHP error. If you want, I can try to disable plugins and check if the issue is gone or you can try it yourself if you prefer that.

    Best Regards,
    George | Kreatura Dev Team

  • Webpsilon replied
    February 8, 2022 at 10:29am

    This website is a copy of the one that is online because we are changing the template. Don't worries.

    We have deactivated all the plugins and the slider still doesn't working.

  •  166
    George replied
    February 8, 2022 at 10:41am

    For me, it is now working fine. I've attached a screenshot. I can even edit and save a slider.

    Best Regards,
    George | Kreatura Dev Team

  •   Webpsilon replied privately
  •  166
    George replied
    February 8, 2022 at 11:02am

    Could you, please try to clear your browser cache? I did check it without cache, so maybe that is the key.

    Best Regards,
    George | Kreatura Dev Team

  • Webpsilon replied
    February 8, 2022 at 11:28am

    oh! many thanks! it works :)

  •  166
    George replied
    February 8, 2022 at 2:33pm

    Great! Thank you for your feedback!

    Best Regards,
    George | Kreatura Dev Team