Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2968214
performance issue
Closed

Comments

  • James started the conversation

    Hi.  I was wondering if it is possible to preload the hero image on a slider?  I have just one slide in the slider.  There is a brief white space until the slide starts.  I have the image as the first layer in the slide. If I add it as the slide background the help text says it won't be responsive.  I also have the start transition set to begin at 1 millisecond for 0 seconds duration.  Any advice or documentation you have that will help me speed up the perceived perception would be greatly appreciated.  Thanks, Jim

  •  244
    Kreatura Support replied

    Hello James,

    Thank you for getting in touch with us!
    Where can I check your slider? Did you check if the image used as a background-image? It should be responsive too.

    You can reduce the initial fade duration in the project settings / appearance tab if you enable the show advanced settings option.

    Best Regards,
    Andrea | Kreatura Support Team

  • James replied

    thrivewebsolutions.com on the home page.

    I can make a login if you also need that.

  •  244
    Kreatura Support replied

    Hello,

    Thank you. As I see you use the image as a background image.
    It is not possible to preload the image, you should check the initial fade duration which I mentioned previously. By the way, if you would like to disable the animation then you should add the image to your website without the slider, for example with custom code or a page builder.

    Best Regards,
    Andrea | Kreatura Support Team