Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2962365
Update
Closed

Comments

  • Thomas started the conversation
    January 20, 2022 at 2:18pm

    Hi,

    i have purchased the license and now i want to update. unfortunately i get the following error message:

    Aw, Snap!

    Something went wrong and WordPress was not able to update LayerSlider. This is likely a temporary issue, and you should try again a bit later.

    In the meantime, you can force WordPress to re-check and verify updates by visiting Dashboard → Updates. The new version of LayerSlider can be installed there as well. That screen might also offer additional information on what the issue can be.


    Best regards, Thomas

  •  244
    Kreatura Support replied
    January 21, 2022 at 10:39am

    Hello Thomas,

    Thank you for getting in touch with us!

    Could you please try to update it on your WordPress Dashboard / Updates tab?

    I'm looking forward to your reply.

    Best Regards,
    Andrea | Kreatura Support Team

  • Thomas replied
    January 21, 2022 at 12:30pm

    Hi,

    no update is shown in wordpress, only in the plugin itself. I have installed layerslider via the theme enfold.


    Best regards

    Thomas

  •  244
    Kreatura Support replied
    January 21, 2022 at 12:35pm

    Hello Thomas,

    Thank you for your answer!
    In this case, please check our documentation about how to update the plugin manually:
    https://layerslider.com/documentation/#updating-manual

    Best Regards,
    Andrea | Kreatura Support Team

  • Thomas replied
    January 21, 2022 at 1:08pm

    Hi Kristof,

    thank you for the quick feedback.

    i have read the documentation. but i can't deactivate and delete the previous version of layerslider because the plugin doesn't appear in the plugin menu of wordpress.

    Best regards

    Thomas


  •  244
    Kreatura Support replied
    January 21, 2022 at 1:52pm

    Hello Thomas,

    You can remove the plugin from enfold theme on this tab:
     Enfold > Layout Builder > Integrated (Bundled) LayerSlider Plugin

    Best Regards,
    Andrea | Kreatura Support Team

  • Thomas replied
    January 21, 2022 at 2:04pm

    Hi Kristof,

    ok, the update has now worked. thanks for the quick help!

    Best regards

    Thomas

  •  244
    Kreatura Support replied
    January 21, 2022 at 3:53pm

    You are welcome!

    Best Regards,
    Andrea | Kreatura Support Team