i have purchased the license and now i want to update. unfortunately i get the following error message:
Aw, Snap!
Something went wrong and WordPress was not able to update LayerSlider. This is likely a temporary issue, and you should try again a bit later.
In the meantime, you can force WordPress to re-check and verify updates by visiting Dashboard → Updates. The new version of LayerSlider can be installed there as well. That screen might also offer additional information on what the issue can be.
i have read the documentation. but i can't deactivate and delete the previous version of layerslider because the plugin doesn't appear in the plugin menu of wordpress.
Hi,
i have purchased the license and now i want to update. unfortunately i get the following error message:
Aw, Snap!
Something went wrong and WordPress was not able to update LayerSlider. This is likely a temporary issue, and you should try again a bit later.
In the meantime, you can force WordPress to re-check and verify updates by visiting Dashboard → Updates. The new version of LayerSlider can be installed there as well. That screen might also offer additional information on what the issue can be.
Best regards, Thomas
Hello Thomas,
Thank you for getting in touch with us!
Could you please try to update it on your WordPress Dashboard / Updates tab?
I'm looking forward to your reply.
Best Regards,
Andrea | Kreatura Support Team
Hi,
no update is shown in wordpress, only in the plugin itself. I have installed layerslider via the theme enfold.
Best regards
Thomas
Hello Thomas,
Thank you for your answer!
In this case, please check our documentation about how to update the plugin manually:
https://layerslider.com/documentation/#updating-manual
Best Regards,
Andrea | Kreatura Support Team
Hi Kristof,
thank you for the quick feedback.
i have read the documentation. but i can't deactivate and delete the previous version of layerslider because the plugin doesn't appear in the plugin menu of wordpress.
Best regards
Thomas
Hello Thomas,
You can remove the plugin from enfold theme on this tab:
Enfold > Layout Builder > Integrated (Bundled) LayerSlider Plugin
Best Regards,
Andrea | Kreatura Support Team
Hi Kristof,
ok, the update has now worked. thanks for the quick help!
Best regards
Thomas
You are welcome!
Best Regards,
Andrea | Kreatura Support Team