Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #2954789
Import template shows error
Closed

Comments

  • Ding Bo Liang 真紀 宮尾 started the conversation
    8280112699.png
    6882668399.png

    The slider I imported from the template store, the thumbnail below does not display.
    My theme is flashsome, and ux editor.


  •  244
    Kreatura Support replied

    Hello,

    Thank you for getting in touch with us!
    Could you please send me a wordpress admin temporary to your site?

    Best Regards,
    Andrea | Kreatura Support Team

  • Ding Bo Liang 真紀 宮尾 replied

    https://stoga.me/test-3/    This is a wrong example。。I found that it can be seen in preview mode againhttps://stoga.me/test-3/?preview=true

  •  244
    Kreatura Support replied

    Hello,

    I checked the links but as I see there is a jQuery error on your site and the sliders are not visible.

    The problem is that, your website loads jQuery with defer attribute, which can cause problems with the plugins. I suggest you to disable this feature and after that the slider should work properly. This feature usually related to a performance plugin or your theme.

    Best Regards,
    Andrea | Kreatura Support Team