Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2949865
Save LayerSlider not Work
Closed

Comments

  • CARLO BINI started the conversation
    January 4, 2022 at 8:28am
    When I try to save the changes to the project it gives me a server error !! See attached file .. If I create a new project if I save it empty it works. If I put some objects it doesn't save it!

  •  244
    Kreatura Support replied
    January 4, 2022 at 9:36am

    Hello Carlo,

    Thank you for getting in touch with us!

    Experiencing difficulties with saving your projects are usually server configuration issues, and it's recommended to ask your server hosting provider to look into these issues. They have the tools that nobody else has like diagnostic softwares, logs, etc, and only they can access certain settings and configuration files.

    I'm looking forward to your reply.

    Best Regards,
    Andrea | Kreatura Support Team

  • CARLO BINI replied
    January 4, 2022 at 9:46am

    Unfortunately I am the one who manages the server (I have a housing) and I have no idea what to do ... the Problem occurred after I restored a backup because my system was infected with a virus
  •  244
    Kreatura Support replied
    January 4, 2022 at 9:50am

    Hello Carlo, 

    In this case, you should enable the debug mode and check your PHP error log: https://wordpress.org/support/article/debugging-in-wordpress/

    Maybe there are some security blocking on your server or it caused by a server limitation.

    Best Regards,
    Andrea | Kreatura Support Team