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  Public Ticket #2949865
Save LayerSlider not Work
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Comments

  • CARLO BINI started the conversation
    When I try to save the changes to the project it gives me a server error !! See attached file .. If I create a new project if I save it empty it works. If I put some objects it doesn't save it!

  •  244
    Kreatura Support replied

    Hello Carlo,

    Thank you for getting in touch with us!

    Experiencing difficulties with saving your projects are usually server configuration issues, and it's recommended to ask your server hosting provider to look into these issues. They have the tools that nobody else has like diagnostic softwares, logs, etc, and only they can access certain settings and configuration files.

    I'm looking forward to your reply.

    Best Regards,
    Andrea | Kreatura Support Team

  • CARLO BINI replied

    Unfortunately I am the one who manages the server (I have a housing) and I have no idea what to do ... the Problem occurred after I restored a backup because my system was infected with a virus
  •  244
    Kreatura Support replied

    Hello Carlo, 

    In this case, you should enable the debug mode and check your PHP error log: https://wordpress.org/support/article/debugging-in-wordpress/

    Maybe there are some security blocking on your server or it caused by a server limitation.

    Best Regards,
    Andrea | Kreatura Support Team