Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
Any attempt to
Hello Eric,
Thank you for getting in touch with us!
Could you please send me some screenshot about your LayerSlider WP / Options / System Status tab?
Best Regards,
Andrea | Kreatura Support Team
No templates
to add to my project
Hello Eric,
Could you please send me a wordpress admin temporary to your site?
Thank you, in advance.
Best Regards,
Andrea | Kreatura Support Team
Kristof
I am not sure what you are asking? You want to get on the site admin panel?
Hello,
Yes, I would like to check the admin panel to see the error message.
Thank you, in advance.
Best Regards,
Andrea | Kreatura Support Team
There seem to be no resolution to this issue as I am not able to use any template even though I purchased premium option for one website.
Hello Eric,
If you couldn't send a temporary access to your admin page and send me some screenshot about the system status tab, then please follow these steps:
Issues could be related to other plugins/themes and their settings. We often ask our customers to temporarily disable other plugins and switch to one of the default WP themes. This way we can quickly eliminate external and 3rd party factors. If it solves the problem, you can find which item caused the trouble by re-enabling them one-by-one and watching when the issue comes back. I'm looking forward to your reply.
Best Regards,
Andrea | Kreatura Support Team