Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2942765
desaperar slider on homepage
Closed

Comments

  • florent blanchard started the conversation

    Hi team !

    My slider doesn't work on the home page.
    -> the page on pc and mobile loads, but the slider or the block of the theme slider does not appear.
    -> it appears if there is an action of the mouse in any direction.
    -> site configuration: wordpress 5.8.2 / theme avada V7.6 / LayerSlider 7.0.7 license purchased for 1 year
    -> the site and the plugins are updated
    -> The DNS system works correctly on our host OVH

    With the developer tool on chrome, I see an error message on the page when I am redirected to the home:

    The resource https://dod-objets.com/wp-content/themes/Avada/includes/lib/assets/fonts/icomoon/icomoon.woff was preloaded using link preload but not used within a few seconds from the window's load event . Please make sure it has an appropriate `as` value and it is preloaded intentionally.

    -> Video link <-

    MY TESTS (on 2 browsers, safari & chrome, on PC & Mobile)
    remove / replace LayerSlider
    remove / replace slider via the avada theme
    remove / put back an image or a carousel
    remove / replace analytical tool
    remove / replace the cookie banner
    move the slider block between the home product sections
    ...

    Please, could you help me ?

    Many thanks 

  •  244
    Kreatura Support replied

    Hello Florent,

    Thank you for getting in touch with us!

    This error message is not related to LayerSlider.

    You should try to disable the project settings / slideshow / start only in viewport option, which should solve this issue.

    Best Regards,
    Andrea | Kreatura Support Team

  • florent blanchard replied

    Many thanks for your rapidity ! 

    Finally, The problem comes from another plugin....wp rocket. 

    Best R !


  •  244
    Kreatura Support replied

    You are welcome!

    Best Regards,
    Andrea | Kreatura Support Team