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  Public Ticket #2942765
desaperar slider on homepage
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Comments

  • florent blanchard started the conversation

    Hi team !

    My slider doesn't work on the home page.
    -> the page on pc and mobile loads, but the slider or the block of the theme slider does not appear.
    -> it appears if there is an action of the mouse in any direction.
    -> site configuration: wordpress 5.8.2 / theme avada V7.6 / LayerSlider 7.0.7 license purchased for 1 year
    -> the site and the plugins are updated
    -> The DNS system works correctly on our host OVH

    With the developer tool on chrome, I see an error message on the page when I am redirected to the home:

    The resource https://dod-objets.com/wp-content/themes/Avada/includes/lib/assets/fonts/icomoon/icomoon.woff was preloaded using link preload but not used within a few seconds from the window's load event . Please make sure it has an appropriate `as` value and it is preloaded intentionally.

    -> Video link <-

    MY TESTS (on 2 browsers, safari & chrome, on PC & Mobile)
    remove / replace LayerSlider
    remove / replace slider via the avada theme
    remove / put back an image or a carousel
    remove / replace analytical tool
    remove / replace the cookie banner
    move the slider block between the home product sections
    ...

    Please, could you help me ?

    Many thanks 

  •  244
    Kreatura Support replied

    Hello Florent,

    Thank you for getting in touch with us!

    This error message is not related to LayerSlider.

    You should try to disable the project settings / slideshow / start only in viewport option, which should solve this issue.

    Best Regards,
    Andrea | Kreatura Support Team

  • florent blanchard replied

    Many thanks for your rapidity ! 

    Finally, The problem comes from another plugin....wp rocket. 

    Best R !


  •  244
    Kreatura Support replied

    You are welcome!

    Best Regards,
    Andrea | Kreatura Support Team