Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
I am new to this site and not familiar with the 7 theme so bear with me. The plugin the7layerslider needs to be updated. It says i need a new license for layer slider. I bought a licesne. I am trying to activate it and the working button turns orange and then nothing happens.
How do i activate the layer slider so I can update the plugin?
Hello Linda,
Thank you for getting in touch with us!
I suggest you to remove the LayerSlider theme bundled version from your website and after that install the latest version which you can download from your account.
https://account.kreaturamedia.com/
After that the activation should work properly. Please check it.
Best Regards,
Andrea | Kreatura Support Team
won't i lose all my current sliders? Is there a way to keep them?
Hello,
Your sliders are stored in the database so you will not loose them.
For security reasons, you can export them before deleting them.
https://layerslider.com/documentation/#export-sliders
Best Regards,
Andrea | Kreatura Support Team