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Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #2913777
Video with error in slider
Closed

Comments

  • Jorge started the conversation
    November 10, 2021 at 6:58pm

    I dont get to configure my video for to play in the homepage, it returns error in attachment  

  •  244
    Kreatura Support replied
    November 10, 2021 at 7:11pm

    Hello Jorge,

    Thank you for getting in touch with us!
    Could you please send me a wordpress admin temporary to your site?


    Best Regards,
    Andrea | Kreatura Support Team

  • Jorge replied
    November 10, 2021 at 7:17pm

    Hi Kristof,

    Yes, of course

    login: kristof
    pass: EVkZ*)Fq1AtBdlAgfDeA3I^@
    https://tourhouse.com.br/eventos/wp-admin


    the video that needs to appear it's this:

    Thanks 

  •  244
    Kreatura Support replied
    November 11, 2021 at 7:07am

    Hello Jorge,

    I checked your slider in the editor and as I see the issue caused by that you write only a youtube link to the layer content, which is not a valid format. I've fixed it so now the video works properly in the slider.
    Please note that your homepage doesn't show the LayerSlider, so the wrong video comes from your page builder.

    Here you can read more about how to embed video, audio to sliders:
    https://layerslider.com/documentation/#builder-layer-media

    Best Regards,
    Andrea | Kreatura Support Team