Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
I have just acquired the license and I am not very expert in Wordpress -A dangerous combination for any technical support group- I am trying to import one of the templates "Mountain bikes" by Kreatura and it gives me the error that I show in the graphs that I include. The question is, should I wait for it to finish installing or does something have to be corrected so it can install?
Thank you very much in advance for your help and prompt response.
Hello Jorge,
Thank you for getting in touch with us!
The zip archive extension is required for download templates.
You should check this example link about how to enable the zip archive extension on your server: https://phpyouth.com/blog/how-to-enable-php-modules-in-cpanel
Other option is that if you contact with your hosting provider about this information and they can help you with the configuration.
Best Regards,
Andrea | Kreatura Support Team