Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
Hallo,
ich benutze Ihren Layerslider schon seit längerem. Leider scheint er mit dem wordpress theme, worin ich ihn benutzen wollte nicht mehr kompartibel zu sein.
Medicine PlusVersion: 1.2.9Von cmsmasters
Er zeigt eine Fehlermeldung an, besser gesagt, meine Seite wird nicht mehr angezeigt. Früher konnte ich den slider hier benutzen, aber als ich das theme aktualisiert habe, habe ich keine Anzeige auf dem Bildschirm mehr. Können Sie mir den slider zurücknehmen. Ich werde ihn bestimmt irgendwann woanders benutzen, aber hier scheint das nicht mehr zu funktionieren.
Freundliche Grüße Selma Kingir
Die Webseite, um die es geht: moha-vital.de
Hello Selma,
Thank you for getting in touch with us!
Your website redirect to https://homoeopathie.moha-vital.de/
Where can I reproduce this issue? Could you please send me a link where you place a slider but it doesn't work?
Best Regards,
Andrea | Kreatura Support Team
Hello Kristof, I can‘t show you that, because if I activate the plugin, there is a blanc empty page of the website. You can see nothing, not even a navigation.
Hello,
Could you please send me a screenshot about your LayerSlier WP -> Options -> System Status tab?
Best Regards,
Andrea | Kreatura Support Team
Here are the screenshots
Hello,
Thank you. I don't see any problem.
Do you have a dev website where I can reproduce this issue?
Anyway, this type of issues could be related to other plugins/themes and their settings. We often ask our customers to temporarily disable other plugins and switch to one of the default WP themes. This way we can quickly eliminate external and 3rd party factors. If it solves the problem, you can find which item caused the trouble by re-enabling them one-by-one and watching when the issue comes back.
Best Regards,
Andrea | Kreatura Support Team
I tried that; I have deactivated all plugins but just the LayerSlider made the problem.
Hello,
With these symptoms, it's highly likely that there is a PHP error on your site. Knowing the exact error message can be extremely useful to understand the nature of the issue occurring on your site. However, WP ignores PHP error messages by default. Please follow this guide to enable the WP debug mode to make error messages visible.
Could you please send me the error message or what you see in the console? Thank you, in advance.
Best Regards,
Andrea | Kreatura Support Team