We're working with a client on updating their website. In the theme (which we have no access from previous developer of the site) it included LayerSlider-- however without access to talk to the theme developer about future updates we purchased a new license from LayerSlider and updated it from version 5.1.1 to latest 6.11.9. Which is preventing the shortcode errors showing on the site. But not fully fixing the issue with actually showing the active sliders available.
Also, we're in the process of moving the website to a new hosting provider. Which might fix the issue, but figured we might as well contact you guys if there's something you can assist us with.
Thank you for getting in touch with us! If you transfer your website to the new hosting but the issue still persist then please let me know and send me a link where I can check the problem.
Thank you for your answer! The problem is that the WPBakery Page Builder is not working. When I try to open the editor to check the LayerSlider shortcodes, ther are many javascript error in the console which are not related to our plugin. Please fix it and after that I will check it again.
Hello,
We're working with a client on updating their website. In the theme (which we have no access from previous developer of the site) it included LayerSlider-- however without access to talk to the theme developer about future updates we purchased a new license from LayerSlider and updated it from version 5.1.1 to latest 6.11.9. Which is preventing the shortcode errors showing on the site. But not fully fixing the issue with actually showing the active sliders available.
Also, we're in the process of moving the website to a new hosting provider. Which might fix the issue, but figured we might as well contact you guys if there's something you can assist us with.
Best regards,
Marcus
Hello Marcus,
Thank you for getting in touch with us!
If you transfer your website to the new hosting but the issue still persist then please let me know and send me a link where I can check the problem.
Best Regards,
Andrea | Kreatura Support Team
Hello,
We don't know when we'll be transferring it. Is it possible you could review the site at the current hosting site?
Thanks,
Marcus
Hello Marcus,
Could you please write the steps about how can I reproduce the issue?
Thank you, in advance.
Best Regards,
Andrea | Kreatura Support Team
Hello Marcus,
Thank you for your answer!
The problem is that the WPBakery Page Builder is not working.
When I try to open the editor to check the LayerSlider shortcodes, ther are many javascript error in the console which are not related to our plugin. Please fix it and after that I will check it again.
Best Regards,
Andrea | Kreatura Support Team
You are welcome!
Best Regards,
Andrea | Kreatura Support Team
Hello Marcus,
The issue caused by the wrong shortcode format.
wrong code: [layerslider id=“7”]
correct code: [layerslider id="7"]
I've fixed it in the widgets and now the sliders working properly on the frontend. Please check it.
Best Regards,
Andrea | Kreatura Support Team
Hello Kristof,
Looks like the sliders is working as intended.
Thank you!
Best regards,
Marcus
You are welcome!
Best Regards,
Andrea | Kreatura Support Team