Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
I have to split the design into PC and smartphone. The problem here, somteimes Layerslider does not occur (see Java Options https://kriesi.at/support/topic/layer-slider-wird-plotzlich-nicht-mehr-angezeigt/
Now, if it works on Android, it does not work on other systems and vice versa.
Additional remark: If I change Layerslider, I have to update one page where it is placed. Otherwise, no content occurs due to responsive mode.
Is there an update or a hint how to?
Today, we found out that the Automize Plugin makes the problem. Additionally, we used code to replace the wrong "hiiden" with "display: none". The hidden parts show space on Android
Hello,
Thank you for your feedback!
I'm glad that you have managed to solve this issue.
Best Regards,
Andrea | Kreatura Support Team
no, it is NOT solved!!!! I told the problem with Android ist still persent and there is a new problem with Auotmize you should urgently check
Hello,
I've checked your site and I see the javascript errors in the console.
The issue caused by that your website loads the javascript files asynchronusly.
We've talked about this problem few months ago. Did you change the settings of these plugins since then?
https://kreatura.ticksy.com/ticket/2711942/
Best Regards,
Andrea | Kreatura Support Team
No, we did not change. We additionally deactivated Autooptimaize. Iin our old conversation, we deactivated jQuery helper and never activated.
Hello,
I've added an exclusion for LayerSlider in the Async Javascript plugin configuration, which solve this issue.
Please check it.
Best Regards,
Andrea | Kreatura Support Team
fixed. You are great. Where did you place it i.e. where is the place of parameter or code?
Hello,
https://proflindner.com/wp-admin/options-general.php?page=async-javascript
Please check the plugin exclusions setting.
Best Regards,
Andrea | Kreatura Support Team
thx. close ticket