Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2852005
I cant able to Import the Templets
Closed

Comments

  • karthi started the conversation
    August 18, 2021 at 2:45pm

    Hi

    Actually I am trying to import One of you Template  But Its keep on Telling -  Importing, Please wait..

    (Importing is taking longer than usual. This might be completely normal, but can also indicate a server configuration issue. Please visit System Status to check for potential causes if this screen is stuck.)

    Please help me to fix This issue Asap. We need to lunch the website On Friday. If needed i will share My screen to finish issue soon. Hope you will help me 

    Thanks

  •  244
    Kreatura Support replied
    August 18, 2021 at 5:17pm

    Hello,

    Thank you for getting in touch with us!
    Could you please send me a screenshot about your LayerSlider WP -> Options -> System Status tab?

    Best Regards,
    Andrea | Kreatura Support Team

  • karthi replied
    August 19, 2021 at 11:54am

    Please try to fix it today.

  •  244
    Kreatura Support replied
    August 22, 2021 at 7:23am

    Hello,

    Could you please send me a wordpress admin temporary to your site and enable the WP Debug mode? https://wordpress.org/support/article/debugging-in-wordpress/
    Thank you, in advance.

    Best Regards,
    Andrea | Kreatura Support Team