Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2841974
Video playing on homepage
Closed

Comments

  • Valerie Maselli started the conversation
    August 4, 2021 at 9:29pm

    As you can see the video on our home page is not working.

    I have purchased the new LayerSlider and downloaded the updates.

    Wordpress is showing all of our Plugins as up to date.

  •  244
    Kreatura Support replied
    August 5, 2021 at 7:54am

    Hello Valerie,

    Thank you for getting in touch with us!
    I checked your homepage and as I see there is no LayerSlider on it.
    The video is the part of the Avia Slideshow, which is not related to our plugin.


    Best Regards,
    Andrea | Kreatura Support Team

  • Valerie Maselli replied
    August 5, 2021 at 7:43pm

    Thank you.

    How do I go about updating this?


  •  244
    Kreatura Support replied
    August 6, 2021 at 8:45am

    Hello,

    You should check the settings of your homepage and avia slider.
    Other option is that if you embed your video to a slider which you create with LayerSlider instead of Avia Slider.

    Best Regards,
    Andrea | Kreatura Support Team