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We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #2836626
Slider Won't Save - Possible Size Limits
Closed

Comments

  • Doug Donaldson started the conversation
    July 28, 2021 at 4:30pm

    I recently purchased the Avada Theme, which comes with LayerSlider bundled.  I imported an existing slider from one of the Avada Theme's Website Templates (https://avada.theme-fusion.com/adventure/)  The one on the opening homepage.   

    I then purchased a full license from you for the LayerSlider.  

    Things were working as expected until I got to layer number 15 within the slider, at which time I received an error telling me to check server options and that the http server had thrown an error.

    Thinking it must be php memory limit or post limit or upload limit, I immediately increased the following;

    • PHP Memory Limit: 
      • From 256M to 512M
    • PHP Post Max Size:
      • From 32M to 64M
    • PHP Max Upload Size:
      • From 32M to 64M

    I ensured WP Debug Mode was turned on.

    I contacted my hosting company (GoDaddy) and them see if anything was throwing an error and they cannot see anything wrong.

    Is there some setting within your plugin that needs to be updated or cleared or something else?

    WHY am I unable to save my edits to my sliders?

    SEE ATTACHED:

  •  244
    Kreatura Support replied
    July 29, 2021 at 7:48am

    Hello Doug,

    Thank you for getting in touch with us!
    Could you please send me your PHP error log?
    I would like to check the error message which you get when you try to save the slider.

    Best Regards,
    Andrea | Kreatura Support Team

  • Doug Donaldson replied
    July 29, 2021 at 2:49pm

    Hi Kristof,

    There are no errors showing in either the error_log file in the root directory nor the errror.log file in the PHP/logs/error.log file.

    ALSO:  I've gone through and deactivated all plugins/themes and the problem still persists.

  •  244
    Kreatura Support replied
    July 30, 2021 at 4:27pm

    Hello,

    Thank you for your answer!
    Since the issue occurs only over a certain amount of data, so there is a server limitation which cause this problem.
    You should try to increase the max_input_vars value in your server.

    Best Regards,
    Andrea | Kreatura Support Team