I can't select anything to make changes. It only lets me move things around but not save. It shows as activated after installing my new license.
Please also let me know if there is a way to log into your site without you sending an email, I'd like to download the most recent version and try again. I installed an old version I had from my first purchase years ago. None of my attempts to login have come through. Not in spam either. What email will it be coming from so I may whitelist it?
I checked the editor and it works properly for me. You should clear your browser cache or check the editor in an other browser / incognito mode after the update. If it still not works, then please send a video about this issue.
We use the [email protected] email address for sending emails, you should try to add it your whitelist.
That fixed my issue, thank you! There's one other thing that I can't see how to remove. At the end of this first slider, there's a grey animated set of blocks that I can't figure out where it is to be able to remove. Please advise.
Admin access to site to see why I can't get it working.
https://dev2.studio4designllc.com/wp-admin/
user: layerslider pass: hHAJEn!A$fwf$9i0Mushff^y
I can't select anything to make changes. It only lets me move things around but not save. It shows as activated after installing my new license.
Please also let me know if there is a way to log into your site without you sending an email, I'd like to download the most recent version and try again. I installed an old version I had from my first purchase years ago. None of my attempts to login have come through. Not in spam either. What email will it be coming from so I may whitelist it?
Hello Samuel,
Thank you for getting in touch with us!
I checked the editor and it works properly for me. You should clear your browser cache or check the editor in an other browser / incognito mode after the update. If it still not works, then please send a video about this issue.
We use the [email protected] email address for sending emails, you should try to add it your whitelist.
Best Regards,
Andrea | Kreatura Support Team
That fixed my issue, thank you! There's one other thing that I can't see how to remove. At the end of this first slider, there's a grey animated set of blocks that I can't figure out where it is to be able to remove. Please advise.
Hello Samuel,
Could you please send me the username for login to your admin?
I would like to check your slider configuration.
Best Regards,
Andrea | Kreatura Support Team