We caught a 500 error on our website hosted in Kinsta. We couldn't figure out how to fix the error as all plugins and themes are updated already. But the plugin with the issue is only LayerSlider.
Apologies for the confusion, we are currently using LayerSlider on the image lightbox feature. We did troubleshoot the issue by deactivating and activating the plugin again and we can confirm that it would only work with the plugin.
I see the error but I think it is not related to LayerSlider.
Could you please describe in details where and how LayerSlider should work on this page? As I see there is a javascript error in a lightbox plugin and it can't load the image, but this is not part of our plugin.
If you disable LayerSlider, the issue still occurs?
Hi,
We caught a 500 error on our website hosted in Kinsta. We couldn't figure out how to fix the error as all plugins and themes are updated already. But the plugin with the issue is only LayerSlider.
The error is that the lightbox won't show up when I click the photo here:
https://www.raphaelsgifts.com/shop/6-pcs-red-roses-bouquet/
Hello,
Thank you for getting in touch with us!
There is no LayerSlider in the attached page and the image lightbox feature is not related to our plugin.
I suggest you to contact with your theme developer about this issue.
Best Regards,
Andrea | Kreatura Support Team
Hi Kristof,
Thanks for the prompt reply!
Apologies for the confusion, we are currently using LayerSlider on the image lightbox feature. We did troubleshoot the issue by deactivating and activating the plugin again and we can confirm that it would only work with the plugin.
Seeking your assistance on this one.
Thank you!
Hello,
Thank you for your feedback!
I see the error but I think it is not related to LayerSlider.
Could you please describe in details where and how LayerSlider should work on this page? As I see there is a javascript error in a lightbox plugin and it can't load the image, but this is not part of our plugin.
If you disable LayerSlider, the issue still occurs?
Best Regards,
Andrea | Kreatura Support Team
Hi Kristof,
After further troubleshooting, we've found out that another plugin is causing the issue and not LayerSlider.
Apologies for that! And thank you for your kind assistance.
You are welcome and thank you for your feedback!
Best Regards,
Andrea | Kreatura Support Team