Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2830747
Error on Plugin
Closed

Comments

  • Amiel Alcala started the conversation
    July 21, 2021 at 7:16am

    Hi,

    We caught a 500 error on our website hosted in Kinsta. We couldn't figure out how to fix the error as all plugins and themes are updated already. But the plugin with the issue is only LayerSlider.

    The error is that the lightbox won't show up when I click the photo here:
    https://www.raphaelsgifts.com/shop/6-pcs-red-roses-bouquet/

  •  244
    Kreatura Support replied
    July 21, 2021 at 7:37am

    Hello,

    Thank you for getting in touch with us!

    There is no LayerSlider in the attached page and the image lightbox feature is not related to our plugin.

    I suggest you to contact with your theme developer about this issue.

    Best Regards,
    Andrea | Kreatura Support Team

  • Amiel Alcala replied
    July 21, 2021 at 9:52am

    Hi Kristof,

    Thanks for the prompt reply!

    Apologies for the confusion, we are currently using LayerSlider on the image lightbox feature. We did troubleshoot the issue by deactivating and activating the plugin again and we can confirm that it would only work with the plugin.

    Seeking your assistance on this one.

    Thank you!

  •  244
    Kreatura Support replied
    July 21, 2021 at 3:35pm

    Hello,

    Thank you for your feedback!

    I see the error but I think it is not related to LayerSlider.

    Could you please describe in details where and how LayerSlider should work on this page? As I see there is a javascript error in a lightbox plugin and it can't load the image, but this is not part of our plugin.

    If you disable LayerSlider, the issue still occurs?

    Best Regards,
    Andrea | Kreatura Support Team

  • Amiel Alcala replied
    July 22, 2021 at 11:25am

    Hi Kristof,

    After further troubleshooting, we've found out that another plugin is causing the issue and not LayerSlider.

    Apologies for that! And thank you for your kind assistance.

  •  244
    Kreatura Support replied
    July 23, 2021 at 6:18am

    You are welcome and thank you for your feedback!

    Best Regards,
    Andrea | Kreatura Support Team