Okay
  Public Ticket #2819856
Can't activate
Closed

Comments

  • Albert Vaca started the conversation

    When I go to Activate and enter my key, it says "Thank you for choosing LayerSlider! Your site is now activated to receive updates and access to premium features.", however, once I reload the page I see "Not Activated".

    I think I got LayerSlider as part of a theme because it shows up as "The7 LayerSlider WP" instead of just "LayerSlider WP".

  •  244
    Kreatura Support replied

    Hello Albert,

    Thank you for getting in touch with us!

    You should remove the theme bundled version firstly and then install the latest version which you can download from your account.  https://account.kreaturamedia.com/
    After that, please try the activation again.


    Best Regards,
    Andrea | Kreatura Support Team