Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2809436
Slider Issue
Closed

Comments

  • kewal sharma started the conversation

    Hello, 
    The slider is not working getting an error.
    Uncaught ReferenceError: _initLayerSlider is not defined

    today I bought a license and updated the layer slider. the sliders still don't work!
    what should I do?

  •  244
    Kreatura Support replied

    Hello Kewal,

    Thank you for getting in touch with us!
    Could you please send me a wordpress admin temporary to your site?

    Best Regards,
    Andrea | Kreatura Support Team

  • kewal sharma replied

    Yes, Please try this
    http://estesgroup.wsisrdev.com/wp-admin/
    U: eGroup_Admin
    P: E@g9g45!@89&

  •  244
    Kreatura Support replied

    Hello,

    Thank you.

    As I see the problem is that the javascript files are not loaded in your website.

    These type of issues could be related to other plugins/themes and their settings. We often ask our customers to temporarily disable other plugins and switch to one of the default WP themes. This way we can quickly eliminate external and 3rd party factors. If it solves the problem, you can find which item caused the trouble by re-enabling them one-by-one and watching when the issue comes back.

    Best Regards,
    Andrea | Kreatura Support Team

  • kewal sharma replied


    I already follow this step but it's not useful.

    I updated my WordPress and all plugins. Now console issue is not showing but the slider not working as well.

  •  244
    Kreatura Support replied

    Hello,

    I checked your site and as I see now the slider works properly.
    Did you solve this issue?

    Best Regards,
    Andrea | Kreatura Support Team