Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
Hi, After installing the plugin I got a 'scrambled' config page at wp-admin site of the page and activating the license does not work.
Note that in the past I used version 5.x which was bundled with a theme. I already cleared the cache on CDN and also on the server.
Just noticed that it tries to load content from
/wp-content/plugins/LayerSlider/static/shuffle/shuffle.min.js?ver=6.11.8
While the actual content is on
/wp-content/plugins/LayerSlider/assets/static/shuffle/shuffle.min.js?ver=6.11.8
Just made a copy so it became available under the URL it is looking for and it works now. Although don't consider this as a permanent fix.
Hello Pieter,
Thank you for getting in touch with us!
In this case, we usually recommend to delete the theme bundled version of the plugin and reinstall the latest version, which you can download from your account on our website.
https://account.kreaturamedia.com/
After that you should try to activate the plugin again.
Best Regards,
Andrea | Kreatura Support Team