Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
Apologies if this is a daft question - I've purchased my license but how do I activate it? Your FAQs screenshots are showing activation boxes in the basic Layer Slider menu on my WP dashboard. But my menu has nothing below the slider options except for "LayerSlider news", and I can't seem to find any other activation area in the settings?
Attachments: "screenshot 1.png" is my dashboard screen and "screenshot 2.png" is a screenshot of your guidance section
Hello Stephen,
Thank you for getting in touch with us!
As I see you use The7 theme, which hide the activation box for the users. I suggest you to remove the theme bundled version of the plugin and then install the latest version of the plugin which you can download from your account on our website. https://account.kreaturamedia.com/
After that the activation box should be appear. Don't worry, the sliders are stored in the database so you will not lost them after this manually updating.
Best Regards,
Andrea | Kreatura Support Team