Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2759639
Managing licenses
Closed

Comments

  • Cheri started the conversation

    I'm trying to remove the license from the above noted url - but it was a staging/temporary url that has been deleted.  I want to use the license on my live site, but do not see the license I have purchased in my account.

  • Cheri replied

    Also is there anyway to access the sliders that had been created under that url/license.

  •  244
    Kreatura Support replied

    Hello Cheri,

    Thank you for getting in touch with us!
    Your license key is the following: 1B700C81-7F25-K8B4-MFF7-79D76EA0C32E

    As I see you have a professional license and you've activated it on these websites:

    w8f.94c.myftpupload.com
    6jk.a8c.myftpupload.com
    dev-alignmentessentialscom.pantheonsite.io

    You should login to your account in our website, where you can disable your past activations:
    https://account.kreaturamedia.com/

    Best Regards,
    Andrea | Kreatura Support Team