Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2756326
BUG BACK OFFICE INTERFACE
Closed

Comments

  • rvcomsoso started the conversation
    April 21, 2021 at 7:48am

    my interface doesn't work, my slider doesn't appear as it should on my site. how to do ?!
  •  244
    Kreatura Support replied
    April 21, 2021 at 10:47am

    Hello,

    Thank you for getting in touch with us!

    This type of issues could be related to other plugins/themes and their settings. We often ask our customers to temporarily disable other plugins and switch to one of the default WP themes. This way we can quickly eliminate external and 3rd party factors. If it solves the problem, you can find which item caused the trouble by re-enabling them one-by-one and watching when the issue comes back.

    I'm looking forward to your reply.

    Best Regards,
    Andrea | Kreatura Support Team

  • rvcomsoso replied
    April 21, 2021 at 11:03am
    thank you for your answer, the plugin to be bugged following a hosting migration.
when I delete the htaccess file, everything is back to normal ...

  •  244
    Kreatura Support replied
    April 21, 2021 at 11:10am

    You are welcome and thank you for your feedback!

    Best Regards,
    Andrea | Kreatura Support Team