Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #2754694
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Comments

  • Todd started the conversation
    April 19, 2021 at 4:56pm

    Hi,

    I use Enfold and Layerslider was originally included with my Enfold license. However, it seems it broke with the last update. I bought a license and now it works again. Was this necessary? I would appreciate a refund since it seems I already had a license with my Enfold purchase. This was also quite annoying since I had to spend several hours on a Sunday figuring out why your product randomly broke. It's a wonderful product, by the way, but I don't think this situation was your intent.

    Thanks,

    Todd

  •  244
    Kreatura Support replied
    April 20, 2021 at 9:37am

    Hello Todd,

    Thank you for getting in touch with us!

    WordPress theme authors may include LayerSlider in their work, however, there are some differences between the bundled and licensed versions. Since we don’t receive any share after their sales some premium features, content and support are available only for our direct buyers. You can check the premium benefits on this link: https://layerslider.kreaturamedia.com/premium/

    Best Regards,
    Andrea | Kreatura Support Team

  • Todd replied
    April 20, 2021 at 5:59pm

    Hi,

    I don't feel like you answer my question. I feel like you gave an intentionally misleading response. Could you please answer my question directly?

    I purchased a legitimate license to Enfold, which included Layerslider. You made money on this. Your Layerslider product then broke after a recent update of Enfold. I did not need any extra features. I just needed the basic product that I purchase with Enfold. However, your product would not work unless I bought a license.

    This feels wrong to me. Should I reverse the charge with Paypal or are you going to refund it?

    Todd

  •  244
    Kreatura Support replied
    April 21, 2021 at 11:09am

    Hello Todd,

    Thank you for your feedback!
    You have already used the purchased license key to activate the product and update LayerSlider to the latest version, usually we do not give a refund in such cases. Please consider keeping the license, as it has a lot of extra benefits and you can always keep the layersldier up to date so you don't have similar problems in the future.

    Best Regards,
    Andrea | Kreatura Support Team