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  Public Ticket #2752575
unable to download templates
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Comments

  • Brad Rickey started the conversation

    attempting download templates from the template store. System Status gives error that PHP ZipArchive isn't installed but GoDaddy confirmed that it was enabled.

    Also, the PHP version is incorrectly being read. it is on 7.3

  •  244
    Kreatura Support replied

    Hello Brad,

    Thank you for getting in touch with us!
    Ziparchive is always mixed with the Archive_Zip PEAR package. Please contact with your server administrator, they should help with it. The version number of PHP cannot be different. If you click on the show advanced details button then everything you see there will be listed by PHP itself.

    Best Regards,
    Andrea | Kreatura Support Team