Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2752575
unable to download templates
Closed

Comments

  • Brad Rickey started the conversation
    April 16, 2021 at 7:07pm

    attempting download templates from the template store. System Status gives error that PHP ZipArchive isn't installed but GoDaddy confirmed that it was enabled.

    Also, the PHP version is incorrectly being read. it is on 7.3

  •  244
    Kreatura Support replied
    April 19, 2021 at 12:00pm

    Hello Brad,

    Thank you for getting in touch with us!
    Ziparchive is always mixed with the Archive_Zip PEAR package. Please contact with your server administrator, they should help with it. The version number of PHP cannot be different. If you click on the show advanced details button then everything you see there will be listed by PHP itself.

    Best Regards,
    Andrea | Kreatura Support Team