Okay
  Public Ticket #2729317
My license is already being used
Closed

Comments

  • Anne-Laure Picard started the conversation

    Hello,

    I had purchased a LayerSlider licence and due to an error during the installation of my wordpress website, I had to recreate my it from scratch but didn't deregistered it before.

    Now, when I try to enter my purchase code I am told "This licence is already being used". As the wordpress on which the license was installed was totally reinstalled, I have no more access to the previous one and can’t de-register my licence from it. My question is how can I re-use the license without paying one more time? Is that possible you reset it for me please? Thank you very much in advance

  • Anne-Laure Picard replied

    Do you need the proof of purchase?

  •  244
    Kreatura Support replied

    Hello,

    Thank you for getting in touch with us!

    Please login to your account in our website, where you can manage your license and deactivate your past activations.  https://account.kreaturamedia.com/

    If you don't succeed with it, then please let me know.

    Best Regards,
    Andrea | Kreatura Support Team

  • Anne-Laure Picard replied

    Thank you very much for your reactivity! Everything's okay now :)

  •  244
    Kreatura Support replied

    You are welcome!smile.png

    Best Regards,
    Andrea | Kreatura Support Team