Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
Salve, abbiamo acquistato il vostro plugin e installato su un nostro sottodominio (dominio principale arteagricola.ti; sottodominio dove è stata installata la licenza sviluppo/arteagricola.it) ora vogliamo installarlo anche su quello principale (arteagricola.it) che è sempre lo stesso dominio ma ci dice che è già utilizzato. Come risolviamo? Vi prego di aiutarci.
Hi, we purchased your plugin and installed it on one of our subdomains (main domain arteagricola.ti; subdomain where the development license / arteagricola.it was installed) now we also want to install it on the main one (arteagricola.it) which is always the same domain but tells us it is already in use. How do we solve? Please help us.
Hello,
Thank you for getting in touch with us!
The problem is that your dev website url is not match our whiteslisted dev domains. You can read more about it in our documentation on this link: https://layerslider.kreaturamedia.com/documentation/#activation-sites
Best Regards,
Andrea | Kreatura Support Team