Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
I love the LayerSlider! However, even after purchasing a license and updating to the latest version, my site seems to load some of the times.
Once loaded, if you refresh the page, or if you click on some navigational links and then hit the logo to go back to the homepage, the slider stalls and the page is stuck loading. This only happens when the plugin is enabled. If I deactivate LayerSlider, the issue is gone.
Can you help me figure out why this is the case? I even rebuilt the slider from scratch to see if that's the problem, but to no avail.
Thank you.
Sidney Yin
www.skydivenine.com
Hello Sidney,
Thank you for getting in touch with us!
Could you please create a screenvideo about this issue?
Best Regards,
Andrea | Kreatura Support Team
Nevermind, so sorry. I fixed it. It was the theme's fault. Its pre-loader was hanging, so I turned off that feature. I will get in touch with the theme author.
Thank you!
Sidney
Thank you for your feedback!
Best Regards,
Andrea | Kreatura Support Team