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  Public Ticket #2713931
Video not unmuted
Closed

Comments

  • nico_belom started the conversation
    March 8, 2021 at 7:34pm

    Hi, I'm trying everything to unmute at launch my videos but there is nothing to do... It will start muted every time. Is there any code that would force to unmute or something similar to do so ?
    Because the real problem is that on mobile devices the vimeo sound button is not even shown... And your unmute button is right under my logo so if they click they will be directly sent to my home page... In fact viewers can't master the sound ! Please help me to offer sound to my mobile visitors ! :)

  •  244
    Kreatura Support replied
    March 9, 2021 at 6:54am

    Hello,

    Thank you for getting in touch with us!

    It is not possible to unmute the video, because browsers prevent autoplay of videos which are not muted.
    https://developers.google.com/web/updates/2017/09/autoplay-policy-changes

    Could you please send me a link where I can check your slider? Maybe you should change the unmute button position.


    Best Regards,
    Andrea | Kreatura Support Team

  • nico_belom replied
    March 11, 2021 at 11:33am

    Hey, Thank you for your answer,
    Here is a link where the unmute action is impossible : https://nicobelom.com/portfolio-item/ony-contraste/
    But if I well understood : if I don't choose to autoplay my videos there will be sound activated once the viewer will play the video right ?
    Thanks in advance :)

  •  244
    Kreatura Support replied
    March 11, 2021 at 3:37pm

    Hello,

    Thank you.
    You should add this custom CSS code to LayerSlider / Options / CSS Editor:
    .ls-fullwidth .ls-media-unmute {
    top: 70px !important;
    }

    Yes, if you disable the autoplay, then it is possible to add sound for the videos.

    Best Regards,
    Andrea | Kreatura Support Team