Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
Hello
I'm not sure what the problem is but what I'm seeing in the LayerSlider editor does not match what I'm seeing when I review the slider in a browser. I have layer elements that are not in position nor are they the correct size. It look fine when I go to Appearance/Customize. Trying to get this site up and running for a client/friend and very frustrated. Any help would be greatly appreciated.
Thanks
Hello Blair,
Thank you for getting in touch with us!
Please update the plugin to the latest version which is the 6.11.6.
If the problem still persist than could you please send me a wordpress admin temporary to your site? I would like to check what cause this problem.
Best Regards,
Andrea | Kreatura Support Team
Sorry to bug you on this - I'm a new user and frustrated. Thanks for any help you can provide.
Blair
So are you still around? I've had no response on this request for help since yesterday?
Blair Gauntt
Hello Blair,
I tried to login to your admin but I got this error:
Unknown username. Check again or try your username.
Could you please check it?
Best Regards,
Andrea | Kreatura Support Team
I think I need your email in order to add you as admin.
Hello Blair,
Our email address is the following: [email protected]
Best Regards,
Andrea | Kreatura Support Team
Ok. Sent. Thanks!
Hello Blair,
Thank you it worked.
However, I couldn't check your front page now because it crashed with 502 errors from your CDN.
Could you please check it?
Best Regards,
Andrea | Kreatura Support Team
OK I will call the host and get back to you as soon as I can.
Thanks
Blair
You are welcome!
I'm looking forwad to your reply.
Best Regards,
Andrea | Kreatura Support Team
Ok try it again - host ran debug - he was able to login successfully. Sorry for the trouble. I really could use some help here. Very frustrated.
Hello,
I see this on your frontend:
:
Best Regards,
Andrea | Kreatura Support Team
Help me out here - I don't know what this means. Thanks.
Hello Blair,
I've enabled the slider settings / MISC / Enhanced lazy load option (show advanced settings enabled), which solve your problem. Please check it.
Best Regards,
Andrea | Kreatura Support Team
Fantastic - do I need to that on each one of the sliders on the page? You rock.
Thank you so very much Kristof!
Yes, you should set it for every slider if you experience this issue.
You are welcome!
Best Regards,
Andrea | Kreatura Support Team
Ok will do!