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  Public Ticket #2694610
Scroll doesn't work well
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  • Martin started the conversation

    Hi,


    I took the premium option only for this functionality, and unfotunately it doesn't work at all. My scrolling is very messy. 


    I am only using a slider with photos and a small title and i can't pass from one to another properly.

    Your newest version of the plugin didn't work neither. I couldn't edit any of my layers. I had to install the 6.11.4 version.


    Please give me a refund, I don't need your premium version anymore.

    regards,

  •  130
    Kristof replied

    Hello Martin,

    Thank you for getting in touch with us!

    There are no known bugs in the latest update, but the browser cache can cause this and clear of it or incognito mode has helped others before with teditor. 

    For the problem of the play by scroll, could you please put your website temporary online where we could check what could be wrong? Thank you, in advance.

    Best Regards,
    Kristof Molnar | Kreatura Support Team

  • Martin replied

    Hi Kristof, 

    Thank you for your answer. 

    Unfortunately, my website is on a local server right now.

    But anyway I made a few steps back on my design and I use another slider that is included in my wordpress theme. 
    Is it possible to get a refund for the plugin ? I won't use it anyway.

    Thank you very much,
    Martin

  •  130
    Kristof replied

    Hello Martin,

    Thank you for your feedback!

    We've accepted your refund request. The amount will appear on your card in some workdays.

    Best Regards,
    Kristof Molnar | Kreatura Support Team

  • Martin replied

    Thank you very much !

  •  130
    Kristof replied

    You are welcome!

    Best Regards,
    Kristof Molnar | Kreatura Support Team