Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2681869
Plugin completely breaks site when active
Closed

Comments

  • Liam Quinn started the conversation
    February 4, 2021 at 10:36pm
    The LayerSlider WP plugin completely breaks the pages of where its sliders are implemented. Right now I have it on the homepage of my site and when the plugin is active the whole page is completely white except the header where my navigation bar sits. It's like the site doesn't display anything past the navbar when the slider plugin is active. Not even the WordPress admin bar shows at the top of the screen, it is just a white space where it should be. I have tried updating the plugin, disabling other plugins that might be causing conflicts, checking the JavaScript console for errors, but nothing works.

    I'd prefer to keep using this plugin if I can get it to work. But if I can't I will have to switch to one that doesn't abolish my site.

    At the moment I have the plugin disabled, but I have attached to the ticket a screen capture of what the site looks like when it is active.

    5679153230.png
  •  244
    Kreatura Support replied
    February 5, 2021 at 7:54am

    Hello Liam,

    Thank you for getting in touch with us!
    Could you please add the slider to a test page where I can check what cause this issue?

    Best Regards,
    Andrea | Kreatura Support Team

  • Liam Quinn replied
    February 9, 2021 at 5:24pm

    Hi Kristof,

    It seems I found a solution. I enabled the setting "Put JS Include to body" and It seems to have fixed the problem. I guess there were multiple integrations of JQuery that was causing issues with the LayerSlider displaying on the page.

    Thanks for your help.

  •  244
    Kreatura Support replied
    February 10, 2021 at 8:17am

    Thank you for your feedback!
    I'm glad that you have managed to solve this issue.

    Best Regards,
    Andrea | Kreatura Support Team