Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2679369
can't get assistance during US business hours
Closed

Comments

  • Kalimat Press started the conversation
    February 2, 2021 at 9:58pm

    I have a ticket open, but can't get a reply during US business hours. This issue is time sensitive for me, and it's been five days. 

  • Kalimat Press replied
    February 2, 2021 at 10:40pm

    Is there a chat function I'm missing? How do I get assistance that doesn't take days to get a reply?

  •  244
    Kreatura Support replied
    February 3, 2021 at 2:11pm

    Hello Kalimat,

    I answered to your other ticket, please check it.

    Best Regards,
    Andrea | Kreatura Support Team

  • Kalimat Press replied
    February 4, 2021 at 12:28am

    At 2:30am in the morning, according to the time zone you "claim" to be in. I'm getting one response per day for a TIME SENSITIVE ISSUE.


    Is anyone else out there, is this company just one guy handling everything?

  •  244
    Kreatura Support replied
    February 4, 2021 at 3:41pm

    Hello,

    The average response time for your ticket was 16 hours.
    We are experiencing a high volume of requests due to recently released updates and our response may be delayed. We are working on clearing out our backlog and will reply to any ticket as soon as possible.
    Thank you for your understanding!


    Best Regards,
    Andrea | Kreatura Support Team