The average response time for your ticket was 16 hours. We are experiencing a high volume of requests due to recently released updates and our response may be delayed. We are working on clearing out our backlog and will reply to any ticket as soon as possible. Thank you for your understanding!
I have a ticket open, but can't get a reply during US business hours. This issue is time sensitive for me, and it's been five days.
Is there a chat function I'm missing? How do I get assistance that doesn't take days to get a reply?
Hello Kalimat,
I answered to your other ticket, please check it.
Best Regards,
Andrea | Kreatura Support Team
At 2:30am in the morning, according to the time zone you "claim" to be in. I'm getting one response per day for a TIME SENSITIVE ISSUE.
Is anyone else out there, is this company just one guy handling everything?
Hello,
The average response time for your ticket was 16 hours.
We are experiencing a high volume of requests due to recently released updates and our response may be delayed. We are working on clearing out our backlog and will reply to any ticket as soon as possible.
Thank you for your understanding!
Best Regards,
Andrea | Kreatura Support Team