Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #2678159
Cannot edit layers after updating plugin
Closed

Comments

  • Serena Strand started the conversation
    February 1, 2021 at 10:16pm

    Hi, 


    I recently upgraded the plugin to the latest version and now I can't edit any layers, rename the slide, turn on/off options or perform any edits to any pre-exisiting slides.


    Help.

  •  1
    Rachelle Reed replied
    February 2, 2021 at 12:00am

    I am experiencing this same issue. I can't make any edits to my slider after the update. 

  •  244
    Kreatura Support replied
    February 2, 2021 at 8:14am

    Hello Serena,

    Thank you for getting in touch with us!

    Could you please send me a wordpress admin temporary to your site? I would like to check it.
    Please answer as a private message.


    Hello Rachelle,

    I've answered to your ticket, please check it.

    Best Regards,
    Andrea | Kreatura Support Team

  • Kris replied
    February 2, 2021 at 4:47pm

    I too am having the same problem where I can't edit any sliders, preexisting or new. Clicking on the images and what not is unresponsive.

  •  244
    Kreatura Support replied
    February 3, 2021 at 11:11am

    Hello Kris,

    I answered to your ticket, please check it.

    Best Regards,
    Andrea | Kreatura Support Team